First, give your spam folder a quick look. If it's not there, just reach out to our support team with your order number or school name, and we'll help you find it.

Quick tip: If you have the code but it's showing as 'invalid', double-check that it was entered correctly—copy-pasting is usually the safest bet. If that doesn't work, the code might have already been used on another account. In that case, contact us and we'll help you track it down.

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