What should I include when contacting support about a payment issue?
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To help us resolve things faster, please include a few details.
If you're not logged in, please provide:
- Your order number
- School name
- The email address associated with your account
- A proof of payment (especially for bank transfers)
If you're already logged in, we've already got your account details! Just send over the order number and proof of payment, and our support team will take it from there.
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